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| What do I have to do in order to play at the City Club Online Casino? |
In Order to play at the City Club Online Casino you must first download our free software from www.CityClubCasino.com/download.html.
The reason why we have a download version casino is because downloading the software to your PC makes the games much quicker and more stable than playing them in your own browser, as all the casino graphics and multimedia effects are already installed on your computer, and only small packets of information are transferred between your computer and our servers in Antigua. This makes City Club Online Casino faster and the gaming experience more fun.
| How long does the download process take? |
The average download time is 12-15 minutes, using a standard 33Kbs modem. In cable and ADSL connections download takes no more than 2 minutes. You have to remember that the download is only necessary for the first time you play at the casino, after that - the program is available from your computer's 'Start' menu and/or your computer's desktop.
| What's the name of the downloaded setup program? |
SetupCasino.exe
| Do I have to download every time I want to play? |
Absolutely not, you only need to download and install the casino once. The downloaded file is a small file of about 5MB, containing 58 games: Baccarat, Blackjack, Caribbean Poker, Craps, Deuces Wild Video Poker, Keno, Magic Slots, Pai Gow Poker, Roulette, Royal Five Slots (5-reel), Slot Machine (3-reel) and Jacks or Better Video Poker. After installing the file, the casino is accessible from your 'Start' menu, no additional download is necessary in order to play.
| After downloading the software, what do I do next? |
Double-click the icon of the downloaded program, SetupCasino.exe. The installation wizard will guide you through the entire installation process.
| What are the minimum system requirements? |
- Windows 2000, Windows 98, Windows NT or Windows 95
- Pentium 100MHz
- 8MB RAM
- SVGA Monitor, 256 colors
- At least 8MB free Hard Disk Space
For optimal results, set your monitor to high color (16 bit) and 600x800 resolutions.
| Can I use City Club Online Casino with a Mac computer? |
For a Mac version, please write to us at support@CityClubCasino.com for detailed instructions on the installation procedure.
| How do I use City Club Online Casino with AOL? |
AOL users can use the City Club Online Casino software with AOL version 3.0 or later.
What should I do if I receive a message "Account not found. Please verify
your account information and try again."? |
It is possible that you are trying to enter the DEMO mode casino with a Real money mode username and password or enter a Real money mode game with a DEMO username and password. If you can't log into the casino, please mail your registered name, address, phone number and email to support@CityClubCasino.com and request your username and password, or just call our customer service toll free number at 1-(800)-305-7818.
What should I do if I can't find the City Club Online Casino icon on my desktop?
If the City Club Online Casino icon is not on your desktop nor 'Start' menu and you can't remember where you saved it, please follow these steps:
- Click on the START menu at the bottom left corner of your screen.
- Choose 'Find' then 'Files or Folders'.
- Into the box that says 'Named:' type 'City Club Online Casino.exe' and click 'Find now'.
- The computer will now search for the file.
- Search results will be displayed at the bottom of the window. If the computer finds a file named 'City Club Online Casino.exe' then you can double-click on it to immediately run the program or right-click on it and choose 'Create shortcut' to create a shortcut for it on your desktop.
- If the computer has finished the search and there is no file name in the window, then the file was not found. In case your computer has several hard drives, search the other drives as well. If you cannot find the file, you will have to repeat the download and installation process.
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